FOR EXISTING CLIENTS
Help starts here.
Tell us what is happening and how it is affecting your work. We will route your request according to your service plan.
Make the first message count.
- Your name, company and a callback number.
- Which device, location or application is affected.
- What you were doing when the problem started.
- Any error message and how many people are affected.
Do not send passwords, access codes, payment details or confidential business records by email.
Know your coverage.
Live engineers are available during business hours: Monday to Friday, 9 AM to 5 PM Eastern.
After hours, our automated line answers, opens a ticket and routes the request according to your plan. Extended and 24/7 coverage depend on your agreement.
New to Nexgen?
Start with a discovery call about your business and the support you need.